Terms and Conditions
Man with Van Brockley Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brockley provides man and van, removal, collection, and delivery services. By booking a service, you agree to be bound by these terms. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, firm, or organisation requesting and paying for the services.
Company means Man with Van Brockley providing the services.
Services means any man and van, home or office move, collection, delivery, loading, unloading, packing, or related services provided by the Company.
Vehicle means any van or other vehicle used by the Company to carry out the services.
Goods means the items, belongings, furniture, and other property handled, moved, transported, or stored in connection with the services.
2. Service Area
The Company primarily operates in Brockley and surrounding areas, including nearby districts and wider London locations. Services beyond the usual operating area may be subject to additional travel time, fuel charges, or specific quotation. All journeys, pick ups, and drop offs are subject to the Companys acceptance and the availability of vehicles and personnel.
3. Booking Process
3.1 All services must be booked in advance. Bookings may be made by the Client through an agreed communication method such as an online form or written confirmation. The Company reserves the right to refuse any booking at its discretion.
3.2 When making a booking, the Client must provide accurate and complete information, including but not limited to:
a. Full pick up and drop off addresses
b. Access details, such as floor level, lift availability, parking restrictions, and distances from vehicle to property
c. A detailed description and approximate quantity of the goods
d. Any items requiring special handling, such as fragile, heavy, oversized, or high value goods
e. Preferred date and time for the service
3.3 Quotes are based on the information supplied by the Client at the time of booking. If the information is incomplete or inaccurate, the Company may adjust the price, extend the time required, or decline to complete part or all of the job.
3.4 A booking is only confirmed when the Company has accepted it and, where required, when any requested deposit or preauthorised payment has been successfully processed.
4. Prices and Payments
4.1 Prices may be quoted as an hourly rate, a fixed price for a specific job, or a combination of both. The basis of charging will be confirmed to the Client at the time of booking.
4.2 Hourly rate bookings are charged from the agreed start time or from the time the Vehicle arrives at the first address, whichever is earlier, until completion of the service at the final address. Waiting time caused by the Client or by circumstances within the Clients control will be chargeable at the agreed rate.
4.3 Fixed price bookings are based on the details supplied by the Client and cover the tasks and time reasonably required in normal conditions. If the job is significantly larger or longer than originally described, or if access is substantially more difficult than advised, the Company may apply additional charges based on the hourly rate.
4.4 Payment terms will be confirmed at the time of booking. The Company may require:
a. A deposit to secure a booking
b. Full payment in advance of the service
c. Payment in full immediately on completion of the service
4.5 The Company accepts payment by methods notified to the Client in advance. The Client is responsible for ensuring that payment can be made promptly. If payment is not received when due, the Company reserves the right to withhold or cease services and to charge interest on overdue amounts at a reasonable rate until payment is made in full.
4.6 All prices are quoted exclusive of any congestion charges, tolls, parking charges, or penalties incurred while carrying out the service, unless otherwise stated. Such costs will be added to the final invoice where applicable and are payable by the Client.
5. Cancellations, Amendments, and Delays
5.1 The Client may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment must be made during normal working hours and confirmed by the Company.
5.2 The Company may apply cancellation charges as follows:
a. Cancellation more than 48 hours before the scheduled start time: no cancellation fee, any deposit may be refunded or credited at the Companys discretion.
b. Cancellation between 24 and 48 hours before the scheduled start time: the Company may retain all or part of the deposit, or charge up to 50 percent of the estimated job value.
c. Cancellation less than 24 hours before the scheduled start time or on arrival of the Vehicle: the Company may charge up to 100 percent of the estimated job value, subject to any statutory rights.
5.3 If the Client wishes to change the date, time, or scope of the service, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply.
5.4 The Company is not liable for any delay or failure to perform services due to circumstances beyond its reasonable control, including but not limited to severe traffic disruption, adverse weather, accidents, breakdowns, road closures, industrial action, or emergencies. In such cases, the Company will make reasonable efforts to complete the service as soon as practicable or to rearrange the booking.
6. Client Responsibilities
6.1 The Client is responsible for:
a. Ensuring that the goods are properly packed and ready for transport, unless packing services have been specifically requested and agreed
b. Dismantling any furniture or equipment that cannot be safely moved in one piece, unless dismantling has been agreed in advance
c. Arranging suitable parking and, where necessary, obtaining any permits required for the Vehicle at all relevant locations
d. Ensuring that access to the property is safe, lawful, and free from obstruction
e. Being present, or arranging for a responsible representative to be present, during collection and delivery to provide instructions and check that the correct items are moved
6.2 The Company is entitled to rely on the Clients instructions or those of the Clients representative at the premises. The Client is responsible for any costs or losses arising from incorrect or incomplete instructions.
7. Excluded and Restricted Items
7.1 Unless specifically agreed in writing, the Company will not carry or handle the following:
a. Hazardous, flammable, explosive, or corrosive materials
b. Illegal goods or substances
c. Perishable goods requiring controlled temperatures
d. Livestock, pets, or other animals
e. High value items such as jewellery, cash, important documents, or collections
7.2 If any such items are presented for transport without the Companys prior knowledge and consent, the Company may refuse to carry them, may dispose of them safely, or may hand them to the appropriate authorities. The Client will be responsible for any related costs, fines, or losses incurred by the Company.
8. Waste Regulations and Disposal
8.1 The Company operates in compliance with applicable waste management and environmental regulations. The Company is not a general waste carrier unless this has been expressly agreed and confirmed as part of the booking.
8.2 The Client must clearly identify any items that are to be treated as waste or disposed of, and must ensure that these items are lawful to transport and dispose of.
8.3 Where the Company agrees to remove items for disposal or recycling, the Client authorises the Company to determine the method and location of disposal in compliance with relevant regulations. Any disposal or recycling charges will be confirmed to the Client and added to the final invoice.
8.4 The Company will not collect or transport fly tipped waste, commercial waste for which it is not licensed, or any material classified as hazardous waste under relevant legislation.
9. Liability and Limitation of Liability
9.1 The Company will take reasonable care in handling, loading, transporting, and unloading goods. However, the Companys liability is subject to the limitations set out in this section.
9.2 The Company will not be liable for any loss or damage to goods unless such loss or damage is caused by the Companys negligence or breach of contract while the goods are in its care and control.
9.3 The Company is not liable for:
a. Loss or damage arising from the Clients failure to pack goods safely or to protect fragile items adequately
b. Loss or damage to goods not packed by the Company
c. Any pre existing damage, wear and tear, or inherent defect in the goods
d. Loss of use, loss of enjoyment, or any consequential or indirect loss
e. Loss or damage resulting from the Company following the Clients instructions
9.4 The Companys total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the price of the service and the replacement value of the damaged goods, subject to any applicable statutory minimums.
9.5 The Client must inspect goods and premises as soon as reasonably possible after completion of the service. Any claim for loss or damage must be notified to the Company in writing within a reasonable time frame from the date of the service, providing full details and evidence of the alleged loss or damage.
9.6 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot be lawfully excluded or limited.
10. Parking, Fines, and Access Issues
10.1 The Client is responsible for ensuring lawful and safe parking for the Vehicle at all locations. Any parking permits, visitor passes, or permissions required must be arranged in advance by the Client unless expressly agreed otherwise.
10.2 If the Vehicle receives a parking ticket, congestion charge, toll, or other penalty due to lack of appropriate arrangements by the Client or due to conditions at the Clients property, the cost may be added to the Clients invoice.
10.3 If access is unsafe, unlawful, or significantly more difficult than notified at the time of booking, the Company may refuse to carry out the service, may carry out only part of the service, or may charge additional fees for extra time, manpower, or equipment required.
11. Subcontracting
11.1 The Company may, at its discretion, subcontract all or part of the services to another suitably qualified provider. In such cases, the Company will remain responsible for ensuring that the services are performed in accordance with these Terms and Conditions, unless the Client is notified otherwise and contracts directly with the subcontractor.
12. Insurance
12.1 The Company will maintain appropriate vehicle and public liability insurance in connection with its operations. Details of insurance cover can be made available to the Client on request.
12.2 The Client is responsible for arranging any additional insurance required for the goods being moved, especially where high value items are involved or where the Client requires a higher level of cover than is ordinarily provided.
13. Complaints
13.1 If the Client is dissatisfied with any aspect of the service, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
13.2 The Company will aim to respond to complaints within a reasonable time frame and to work with the Client to reach a fair resolution. Prompt notification and supporting evidence such as photographs or inventory lists will assist this process.
14. Data Protection and Privacy
14.1 The Company will collect and process personal information about the Client only as necessary to provide the services, arrange bookings, manage payments, and comply with legal obligations.
14.2 The Company will take reasonable steps to keep such information secure and will not sell or disclose personal data to third parties except where necessary to perform the services or as required by law.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that particular service.
15.2 Any variation to these Terms and Conditions requested by the Client will only be effective if agreed in writing by the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. Severability
17.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect, so far as possible reflecting the original intention of the parties.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of the services. They supersede any prior understandings, arrangements, or statements, whether oral or written, relating to the subject matter.
By confirming a booking with Man with Van Brockley, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
