Man With Van Brockley Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Brockley provides removal, delivery, collection, and transport services for domestic and commercial customers in the UK. By making a booking, confirming a quote, or instructing us to proceed with a job, you agree to be bound by these terms. Please read them carefully before placing an order for any man with a van service, van removal, or related transport work.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service, including any authorised representative. These conditions apply whether the booking is made by phone, email, online form, or any other written or verbal method. They form the full agreement between the parties unless expressly varied in writing.

We reserve the right to update or amend these Terms and Conditions at any time. The version in force on the date your booking is accepted will apply to that booking unless a later change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full.

Booking Process

A booking is normally made following an enquiry, quotation, or price estimate. Any quote provided is based on the information supplied by you, including item sizes, number of items, access details, travel distance, parking restrictions, stairs, lifting requirements, and any special handling needs. If the information changes before or during the job, the price, vehicle size, number of staff, or estimated time may need to be adjusted.

To confirm a booking, you may be asked to accept the quote, provide contact details, confirm the collection and delivery addresses, and state the requested date and time. A booking is only secure once we have issued confirmation. Where a deposit is required, the booking is not guaranteed until the deposit has been received in cleared funds. We may decline a booking where the requested work is unsuitable, unsafe, unlawful, or beyond our operational capacity.

Service Scope and Customer Responsibilities

We provide transport services only and do not automatically include dismantling, reassembly, specialist packing, storage, or cleaning unless agreed in advance. The customer is responsible for ensuring that all items are properly prepared for transit unless the service specifically includes assistance with packing or loading. Items should be empty, secured, and suitable for removal. Any fragile, high-value, or irreplaceable items should be clearly identified before the job begins.

You must ensure that all goods to be moved are legally owned by you or that you have permission from the owner to arrange the transport. You are responsible for disclosing any items that may be hazardous, prohibited, excessively heavy, or difficult to move. This includes, without limitation, fuel, gas bottles, chemicals, asbestos, live animals, firearms, illegal substances, and any other restricted materials.

We may refuse to move items that we reasonably believe are unsafe, unlawful, improperly packaged, or likely to cause damage or injury. If we agree to carry an item that requires special handling, you must inform us in advance so that we can assess the appropriate method, equipment, and staffing.

Payments

Prices may be quoted as a fixed fee, hourly rate, half-day rate, full-day rate, or a combination of these, depending on the nature of the job. Unless otherwise stated, quotes exclude parking charges, congestion fees, tolls, third-party charges, waiting time caused by the customer, and any extra labour required because of inaccurate or incomplete information. Additional charges may also apply where access is restricted, the volume of goods exceeds the agreed estimate, or the job takes longer than expected due to circumstances outside our control.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, but we may request part-payment or full payment in advance for certain jobs. Accepted payment methods may include bank transfer, cash, card payment, or other agreed methods. All payments must be made in full without deduction or set-off unless required by law.

If an invoice is issued, payment must be made by the due date stated on the invoice. Late payments may result in administrative charges, recovery costs, or suspension of future services, where permitted by law. We reserve the right to retain goods or pause delivery until outstanding sums are settled, subject always to applicable legal rights and obligations.

Cancellations, Rescheduling, and Waiting Time

If you need to cancel or reschedule, you should notify us as soon as reasonably possible. Cancellation charges may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether any non-refundable costs have been incurred. Where a deposit has been paid, it may be retained in part or in full to cover administrative costs, lost time, and committed resources, unless otherwise required by law.

If the customer is not ready at the agreed time, or if access is delayed because of missing keys, inaccurate directions, parking issues, or other avoidable causes, waiting time charges may apply. If the delay is excessive or prevents the job from proceeding safely or efficiently, we may treat the booking as cancelled by the customer and charge accordingly. Rescheduling is subject to availability and may involve a revised quotation.

We may cancel or suspend a booking where the vehicle cannot safely access the property, where conditions present a health and safety risk, where there is a breach of these terms, or where circumstances beyond our control prevent performance. In such cases, we will use reasonable efforts to notify you promptly and, where appropriate, offer an alternative date or refund any payment due for work not carried out.

Liability and Insurance

We will take reasonable care in carrying out all agreed services. However, because removals and transport involve handling goods in varied environments, our liability is limited to loss or damage caused by our negligence, wilful misconduct, or breach of contract, subject to the exclusions and limits set out in these terms and by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where goods are moved, you are responsible for ensuring that they are suitably packed and protected unless packing forms part of our agreed service. We are not liable for damage caused by pre-existing defects, inadequate packaging, natural wear and tear, internal movement of items, or circumstances beyond our reasonable control. We are also not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress.

Any claim for loss or damage must be raised as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should inspect your items promptly upon delivery and notify us of any visible issues before the driver leaves, where possible. We may require evidence such as photographs, descriptions, receipts, repair estimates, or proof of value to assess any claim.

Items, Access, and Operational Conditions

You must provide accurate information about access conditions at both collection and delivery points. This includes stairs, lifts, narrow corridors, long carry distances, restricted parking, loading bays, time limits, and any need for permits. If accurate access information is not supplied, we may adjust the quote, alter the vehicle assigned, charge extra for additional labour, or refuse the job if safe completion is not possible.

We may ask you to be present, or to appoint someone authorised to act on your behalf, during loading and delivery. If you are not present, any instructions given by your representative will be treated as your instructions. You are responsible for ensuring that items are correctly identified, and we accept no responsibility for confusion arising from unclear labelling or incomplete instructions.

We may also refuse to carry items that appear contaminated, infested, excessively dirty, or likely to damage the vehicle or other items. If a job requires protective materials, specialist lifting aids, or additional personnel, we may charge for those resources. Any estimate of time is approximate and may vary due to traffic, weather, road restrictions, or other operational factors.

Waste Regulations and Environmental Requirements

Where a booking includes disposal, clearance, or removal of unwanted goods, both parties must comply with all applicable UK waste laws, including the duty of care under environmental legislation. Waste must be described accurately, and we may require you to confirm whether items are reusable, recyclable, or intended for disposal. We will not knowingly transport controlled waste without the appropriate arrangements, documentation, and lawful destination.

You must not ask us to dispose of hazardous waste, clinical waste, chemicals, oils, asbestos, tyres, gas canisters, or any other regulated material unless we have expressly agreed in writing and are legally authorised to do so. If waste is presented to us without prior disclosure or does not match the description given, we may refuse to handle it, return it at your cost, or make safe temporary arrangements where necessary.

Where we remove waste on your behalf, title and responsibility for the waste pass in accordance with the agreed arrangement and legal requirements, but only to the extent that the transfer is lawful. You remain responsible for the accuracy of the information you provide. We may issue a waste transfer note, receipt, or other record where required. Any illegal fly-tipping, unauthorised dumping, or breach of environmental law by the customer is strictly prohibited and may be reported to the relevant authorities.

Complaints and Disputes

If you have a complaint, you should raise it promptly and provide enough information for us to investigate the matter properly. We may ask for photographs, job details, time records, or other relevant evidence. We will review complaints in good faith and aim to resolve issues within a reasonable period. Any attempt to withhold payment for undisputed sums may be treated as a breach of contract unless otherwise agreed or required by law.

If a dispute cannot be resolved informally, the parties should first consider negotiation in good faith before commencing formal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive relief, preserving evidence, or taking steps to protect legal rights. Our decision to waive a breach on one occasion does not mean that we waive it on any other occasion.

These terms do not affect your statutory rights as a consumer where applicable. If you are a business customer, additional limitations or exclusions may apply to the extent permitted by law. Any specific written agreement made for a particular job will take precedence over these general terms only where the written agreement clearly states that it is intended to override them.

Force Majeure

We are not liable for failure or delay in performing our obligations where such failure or delay results from events outside our reasonable control. These may include severe weather, road closures, accidents, strikes, vehicle breakdowns, civil unrest, pandemics, government restrictions, or other disruptive events. In such circumstances, we will take reasonable steps to minimise inconvenience and to rearrange the service where feasible.

If a force majeure event prevents completion of the service, we may suspend the booking, reschedule it, or cancel it with a refund for any part of the service not carried out, subject to deductions for work already completed or costs already incurred where lawful. Neither party will be liable for losses arising solely from such events, except where liability cannot be excluded by law.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rights provide otherwise. By using our man and van service, booking a van moving job, or instructing us to transport goods, you acknowledge that you have read, understood, and agreed to these terms.