Privacy Policy - Man With Van Brockley

This Privacy Policy explains how Man With Van Brockley collects, uses, stores, shares, and protects personal data when providing removals, transportation, packing, and related services. It applies to all Man With Van Brockley customers in the area, including prospective customers, current customers, and anyone who communicates with us in connection with a booking, quote, or service enquiry.

1. Who We Are

Man With Van Brockley is the data controller for the personal data described in this policy, unless otherwise stated. This means we decide how and why your personal information is processed for the purposes of delivering our services, managing business operations, and complying with legal obligations.

We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data such as your name and title.
Contact data such as your address, email address, and telephone number.
Booking and service data such as move dates, collection and delivery locations, property access details, inventory information, and service preferences.
Payment data such as billing details and transaction records. We do not store full card details where payment services are handled by third-party providers.
Communication data such as messages, enquiries, complaints, feedback, and notes from calls or correspondence.
Technical data such as IP address, device information, and browser data where collected through digital systems used to manage enquiries or service requests.
Operational data such as service logs, scheduling information, and records relating to quotes, deliveries, and claims.

We generally collect this information directly from you when you request a quote, make a booking, enter into a service agreement, or contact us. In some cases, we may receive data from third parties such as property managers, landlords, estate agents, or payment processors where this is necessary for service delivery.

3. How We Use Your Data

We use personal data for the following purposes:

To provide quotations, confirm bookings, and deliver moving services.
To communicate with you about your booking, schedule, access arrangements, or service changes.
To process payments, issue invoices, and maintain accounting records.
To manage customer service requests, complaints, and claims.
To improve our services, business operations, and internal processes.
To comply with legal, tax, insurance, and regulatory obligations.
To prevent fraud, misuse, or unlawful activity.

We only collect and use data that is relevant and necessary for these purposes. We do not use your personal information for purposes that are incompatible with the reason it was collected.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Depending on the context, we rely on one or more of the following:

Contract

We process your personal data where it is necessary to enter into or perform a contract with you. This includes arranging quotes, confirming bookings, and carrying out moving services.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include service administration, record keeping, customer support, and business improvement.

Legal Obligation

We may process and retain certain information to comply with legal obligations, including tax, accounting, insurance, and regulatory requirements.

Consent

In limited circumstances, we may rely on your consent, for example where it is required for a particular type of communication or optional service. Where consent is used, you may withdraw it at any time.

5. Sharing Your Data with Processors

We may share personal data with trusted third-party service providers who act as processors on our behalf. These processors only handle data under our instructions and are required to protect it appropriately.

Examples of processors may include:

Payment service providers for secure transaction processing.
Accounting and bookkeeping providers for financial administration.
IT and cloud storage providers for secure data storage and business systems.
Communication service providers for sending service-related messages.
Insurance and claims handlers where needed to manage incidents or claims.

We may also disclose data to professional advisers, legal representatives, law enforcement, tax authorities, or other public bodies where required by law or where necessary to protect our rights, property, staff, or customers.

Man With Van Brockley does not sell your personal data.

6. International Transfers

Where any processor stores or processes data outside the UK, we take appropriate safeguards to ensure your information remains protected. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent lawful transfer mechanisms.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, insurance, and reporting obligations. Retention periods depend on the type of data and the nature of the service provided.

In general:

Booking and service records are retained for a reasonable period after completion of the service.
Financial and invoicing records are retained for the period required by tax and accounting law.
Complaint, claim, and correspondence records may be retained longer where needed to resolve disputes or defend legal claims.

When personal data is no longer required, it is securely deleted, anonymised, or otherwise disposed of in accordance with our data retention practices.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our procedures.

While no system can be guaranteed to be completely secure, we take data protection seriously and aim to reduce risks to an appropriate level.

9. Your Rights

As a data subject under UK GDPR, you have several rights regarding your personal data. These rights may be subject to conditions or exceptions under the law.

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you can ask us to delete your data in certain circumstances.
Right to restriction – you can ask us to limit how your data is used in certain situations.
Right to object – you can object to processing based on legitimate interests or direct marketing.
Right to data portability – you can request that certain data be provided to you or another controller in a structured format.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond within the time limits required by law. You may need to provide information to verify your identity before we can act on your request.

10. Complaints

If you are concerned about how your personal data is handled, you have the right to raise a complaint with the relevant data protection authority. We encourage you to contact us first so that we can address your concern promptly and fairly.

11. Third-Party Links and Services

From time to time, you may interact with third-party services linked to booking, payment, or communication tools. This policy does not apply to the privacy practices of those third parties. We recommend reviewing their privacy notices before providing them with personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or our data processing practices. Any revised version will apply from the date it is published or otherwise communicated.

Man With Van Brockley is committed to protecting your privacy and handling your personal data responsibly. By using our services, you acknowledge that your information may be processed as described in this policy for the provision and administration of services within the area we serve.

Last updated: 2026